DELLA Optima CloudAir Series 12000 BTU 23 SEER2 Ultra Heat Mini Split AC - Up to 550 Sq.Ft.

Shipping Policy

How Long Will It Take for My Order to Ship?
It normally takes us 1 business day to arrange the shipment. During peak seasons, it will take 2-4 business days to arrange the shipment. We provide free ground shipping, so there are no additional charges for shipping and handling.

How Do I Track My Order?
Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.

Once your order is on the way you will receive a notification email.

What Should I Do If I Haven’t Received My Order?
Please contact us immediately.

For the full shipping policy, click here to view our shipping policy.

Return

We offer return guarantees to ensure your satisfaction with every DELLA purchase.

DELLA provides comprehensive assistance for all orders within 30 days of purchase. If you're not satisfied with your product within 30 days of purchase from dellahome.com, you can return the product for a full refund.Products must be returned in their original operating condition, including all accessories and packaging.The customer is responsible for return shipping costs.

If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. DELLA will also cover all shipping expenses for the delivery of replacement parts.

Need to Start a Return?
To initiate a return, call us at (800) 863-4143 or contact our live chat team.

For full return terms, click here to view our return policy.

Standard Warranty (1 Year): Products are covered by a 1-year limited warranty from the date of purchase.

Extended Warranty Program: Customers who register their mini split unit within 100 days of purchase will receive complimentary parts coverage.

Registered Product and Non-professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. The customer is responsible for all shipping costs.

Registered Product and Professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. If, after parts are replaced, the customer¡¯s unit is still malfunctioning and the customer has a licensed HVAC tech's defective report, Della will take care of the customer at its discretion. In any event, the customer is responsible for all shipping costs.

Unregistered Product: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts. The customer is responsible for the costs of all parts and shipping.